For our Enterprise customers, Softrip provides a consultative approach to all service offerings from the initial implementation of a new customer to the on-going support of our longest tenured customers. We recognize and understand the unique complexities of our customers' needs. We will work with you to configure a system that will best serve your organization's needs so that you can best serve your customers. Softrip takes a team approach to services working with your internal teams to deliver a comprehensive on-boarding process. Our goal is to guide you through a smooth transition to quickly and easily experience the benefits Softrip's systems provide.
Implementation Services
For our Enterprise customers, we work hand in hand with each customer to configure a solution that specifically meets organizational needs. Our Customer Satisfaction team has both technical knowledge and experience operationally to provide proactive assistance on best practices and develop innovative solutions to configure your system accordingly. Recognizing the importance of meeting with your team and discussing specific needs, we set up your Softrip systems in conjunction with your business requirements for preliminary interactive testing and then live deployment.
Support
After your organization is live our Customer Satisfaction Team will be your day-to-day contact for ongoing support. Spread across all locations in Pennsylvania, our qualified team of Customer Satisfaction Engineers is available to address your questions. Through direct interactions and consistent communication processes, we help to keep your organization productive and proficient with the Softrip application.
Training
Softrip's educational and consultative training services provide our customers with the ability to achieve the most wide-ranging business advantages. From comprehensive introductory training tools to learning guides available at each phase of the process (new implementations, product/system upgrades or technological application developments), Softrip works with customers to ensure the full system benefits are properly in place to align with your current operational processes.
We will provide your team with the appropriate product options at the appropriate time and will adjust and/or modify this content accordingly. Your organization will be empowered at every level to understand the system and to utilize the maximum benefits of the system. Softrip's training model ensures current employees and new employees easily transition to be fully operational at their maximum productivity level.
It's our goal to provide you with the appropriate learning tools so that you're continuing to focus on your own organizational goals, not wasting time trying to teach your employees a new software system. Softrip delivers expert training, superior resources and convenient and accessible support so that you have maximum benefits in minimal time.
Configuration Services
Our team of engineers designed the Softrip systems to be extremely flexible and highly configurable to accommodate the unique requirements existing within the tourism/travel industry. We pride ourselves on the ability to leverage existing system capabilities to address most requirements from most customers. However, when requirements cannot be addressed through the configuration of existing capabilities or through modest process changes, Softrip will accommodate such requirements through custom development (on a per customer basis with a pros/cons and cost analysis provided).
In order to provide you with an immediate and evident return on your investment in our technology, Softrip's Customer Satisfaction team works to have systems up and running quickly. Our deployment processes are simple yet effective ensuring easy and early adoption for all users within your organization.
Hosting Services
For those organizations lacking the appropriate resources or internal knowledge to support their own IT infrastructure, Softrip, as a low-cost alternative, will install, host, manage and support the Softrip system on its own servers in a shared tenant environment.
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